The customer is always regarded as a human being and not just a number here at Basa's Collision Center, Inc. and our reviews show it. Let us put our experience to work for you. With Basa's Collision Center, Inc. you will have the confidence of knowing that you will receive the highest quality work and the best service available today. Below you will find a collection of testimonials from our customers, and if you are interested in leaving your own please visit the Contact Us
I just wanted to share a great experience I had with Basa's. Starting with a very competitive estimate, I found my dealings with Ken to be straight forward and consistent. Ken and team did a great job repairing my car 2010 Acura TL) and had the work completed when promised. I have found a shop for any future body work I might need done.
A special thanks to Ken at Basa Collision center.
In June of 2010 I bought a 2009 Chevy Impala with 16 miles on it. Brand new! 2 days later and before I had even put gas in my new car I hit my teenage sons friends car right on my own driveway. I was devastated to hear it was 500.00 worth of damage.That's when I met Ken Basa. For some reason he started telling me his best friend was sick with cancer. That best friend is his dad. From that moment on I had a high regard and instant liking to Ken. I realized the dent in my car which he took care of with the utmost care and detail was just a dent and not the end of my world. I left Basa Collision with a positive outlook as well as an appreciation for meeting such an incredible and down to earth man. He recently repaired my 2008 Chevy Impala which had over 2,000.00 worth of damage on it. Another perfect job! As I picked up my car Ken told my 16 year old son never to smoke and that he could be anything he wanted to be in life if he worked hard. Simply incredible is all I have to say.
Peace and Joy to you and your Father
Spent one weekend tinting my taillights after a few times trying to clear coat it myself, I realized it wasn't turning out how I had imagined it to. I found Basa near my home town and decided to stop in to see if they could help out. The owner and staff are extremely knowledgeable and friendly. We talked about some options and we went with matching paint on the taillights that ran with the lines of the car. Once I got the taillights back they looked like a work of art for an extremely reasonable price. I couldn't get home fast enough to put it all back together and drive around town showing them off!
I fixed my VW rabit in Basa's.
Price was very affordible and every body was very friendly.
When I asked about repair info, they explained throughly.
I liked it and recomand it.
Everyone at Basa's did an excellent job of fixing my car back to better than new. You would not even know there was any work done, plus the guys buffed out a minor scratch for me. Ken and Ryan were very helpful through the whole process with helping me get set up with my insurance and keeping me in the loop about my car the whole time.
I want to thank everyone at Basa's Collision. I recently took my 03 Saturn Ion in and I had the best experience at a collision center or any automotive care center for that matter. I have had a few disappointing experience with other companies who came across as smug due to my "average American" vehicle. At Basa’s they took my car, in its shape after a small collision, as seriously as they would a luxury vehicle. Ken was absolutely impressive as he exhibited an enormous amount of product knowledge and customer service. As a woman who knows absolutely nothing about cars, Ken walked me through every step as to assure me of how honest, reliable, and experienced Basa's team truly is. I would recommend Basa's Collision to anyone. Thank you again!
I recently stumbled across Basa’s when my sports car needed body work as a result of a truck collision. I met Ken and he sold me on his operation primarily based on his outstanding paint booth and capability (very high tech). Having dealt with many body shops in the past I was not expecting anything special. To my surprise and great pleasure Ken was personally involved in every aspect of the repair. The integrity level and professionalism was beyond anything I expected and the repair was perfect. Additionally, I asked Ken to take a look at a repair that was done badly (by a different body shop) on one of my other vehicles. Ken said he would try to clean the repair up a bit and then to my surprise ended up fixing it perfectly. This was miles beyond any expectation that I had and I believe it really reflects the kind of business that Ken runs.
While I hope I don’t have a lot of need for body work in the future, Ken has made a customer for life. If you’re looking for hassle free professional work then I would highly recommend Basa’s.
To Ken and his staff:
I recently purchased a 2009 SS HHR from Don McCue
Cheverlot. As all new cars do, this particular model
had a couple of inperfections that needed to be repaired
before I would purchase this vechile. Don McCue sales manager Mark Neuman, and service director John Dudzik, assured me the inperfections on this vechile would be easily repaied if sent to Basa's Collision Center in St. Charles. Over the years I have had many custome/show quality cars and motorcycles. Anyone who knows me, knows what and Extreme Perfectionist I am with my cars, trucks and bikes. I had my doubts about these repairs being that the car was a light Silver Metalic which I know is extrememly difficult to match without some sort of shadowing or addidtional inperfection in the Metalic finish itself. Much to my surprise, when I went to the dealership I was truly amazed with the repair to my new car. Ken is truly an artist of his profession and I would not hesitate to recomend him and his shop to anybody that would need any custom type painting and or repairs on any vechile from a standard vechile to an exotic high priced show vechile. One word to describe Basa's Collision Center as far as I'm concerned...PERFECT!
Thanks for a Perfect job,
Thank you, Ken, for your diligent and helpful attitude in repairing my 2002 VW Jetta. I highly recommend your services to anyone who may need to have auto body work completed. The work is top-notch; you cannot even tell that the colors had to be blended.
Thank you once again for giving me a brief tour of your facility and a look at your work in process when I dropped off my vehicle. I left with nothing but the highest level of confidence that the work on our car would anything less than superb. I also appreciate the follow up and status report you provided the day after I left my vehicle at your shop.
While on our trip from California to Nova Scotia, our 2002 VW Eurovan was hit by an elk. Not wanting to cancel our trip, we used the internet for reccomendations from Fox Valley VW. Basa's was highly recommended, and we contacted him before we were even in the state of Illinois. From my first contact, Ken put our fears to rest with his professionalism, and his statement, "I now work for you". He had much of the prep waiting for us when we arrived from Wyoming. He kept us in contact almost daily, and even suggested things to do and places to eat while we waited for the repairs.
What started out as a fearful situation, turned into a very trusting and positive event. We are on our way to Boston for the Fourth of July. We are confident in the repairs and ready to get on the road.
Thank you Ken and your knowledgeable and professional team. I highly encourage anyone who wants quality body work done to their car, let Basa's work for you.
Jon & Deborah
Citrus Heights, California
I am so grateful that I was referred to Ken for my car repairs! My Honda accord was subject to two different instances of vandalism: a boulder fell from an overpass denting my trunk and then I was backed into by a truck. Ken made my car look brand new and I really appreciate the care he took with both of my repairs. My Honda accord looks amazing! Ken was also very easy to do business with and is a genuine person who really enjoys what he does for a living. I highly recommend Basa collision and I will be spreading the word to all my friends and family!
I would like to thank Kenny Basa, in association with Fox Valley VW, for the excellent paint work performed on my VW R32. The color matched perfectly. He even managed to recreate the the factory "orange peel" which is quite a feat in and of itself! I have recommended Basa's before and I would not hesitate to do it again.
Per a recommendation from Don McCue Chevrolet, I brought my truck in for a warranty rust repair from The Protector--yeah, lot that did good--Don McCue was great, Protector sucked.. But anyways, pulled up to Ken's shop to pick up my truck after replacing the rust damaged door with a new door--the day was sunny and my first view was how well the paint matched the factory paint. Now, I am a car guy, but this has got to be the best paint match that I have ever seen!!!! I am really having a hard time placing the best word to their work. Quite frankly, the best word that describes their work and customer service is 'anal'. Thay are that detailed at what they do. I am so happy at the way my truck turned out that I will be posting about their work on my car club vendor web page.
This place is just that good and I whole heartedly recommend Ken Bass's shop for body shop repar.
I just had the privledge of having my car fixed at Basa's in St Charles. Ken was recommended to me by Fox Valley VW. From my first meeting with him I knew I was going to be pleased with the result. Boy was I! Ken was definately out to make sure I was happy with the outcome of my car. The communication between when I first met him and he explained the insurance process to me, to when I picked it up the car was incredible. I felt like he really cared about me as a customer, and that's not something I feel very often anymore. I will recommend his place to everyone I know! Thanks again Ken for a job well done!!
Thanks... for the exceptional job you did on my 05 Jetta it looks great! You delivered the car as promised, everything about the experience was positive. Everyone at Basa's seem to take there job very seriously and you can tell in the quality of the workmanship thats done to your car.
A special thanks to Ken and his crew for their job extremely well done! My Jetta looks great! My Jetta was 3 weeks old and it was backed into and side swiped all in the same month! Ken and the guys did an amazing job and the car looks better than it did the 1st day I picked it up from the dealership. I have told everyone I know about the quality work and attention to detail that Ken applied to my car, I highly recommend Basa's collision! I guarantee you will be 100% satisfied. I also recommend hanging out and talking with Ken. It is very rare in the industry to find a quality person who cares as much about his customers as well as their vehicle- Ken does that! Thanks again, I really appreciate all the hard work, the car looks great!! I'll stop in and say hey!
Of course, getting in a collision can be stressful and devastating. Bringing your car to Basa's Collision will take a huge weight off your back. I was speechless when i was shown the equipment and tools that would be used to fix my vehicle along with the knowledge and explanation of the process. Basa's will go out of their way and above and beyond to make sure your vehicle looks like it just came off the factory line.
To Ken and his Men!
Thank you so much for doing such a SUPER job of fixing the family truckster! It looks so good from the back I want to drive backwards. You know it was good work and first rate attention to detail when a four-year-old in the back seat yells, "Mom! He even cleaned back here!"
You made us all very happy. Thanks for getting it done, doing it well, and going above and beyond the call!
Referals? Whenever I can!!
A. Happy Owner
Hi, my name is Frank Stompanato a St. Charles resident. My 2007 Acura MDX was involved in a car accident. Being a perfectionist and in need of several estimates, I went to several auto body shops in the area. My final stop was Basa's COllision Center, Inc.
The moment I met Ken Basa (Owner) I knew my search was over. I never met anyone so passionate about his work. Ken took the time to explain in detail the process, gave me a tour of his shop, introduced me to his dedicated staff and assured me that my car would be as good as new.
The day I picked up the car I was blown away. Ken's passion is evident in his work. From fit to finish and an exact color match, his talents far exceeded my expectations.
I would highly recommend Basa's Collision Center, Inc. to anyone.
- Frank R. Stompanato
From the moment I met with Ken, I knew I was in good hands! His professionalism and commitment to quality not only in repairing my vehicle, but also his customer service proved Basa's Collision is the one and only place I will bring my vehicle for repairs! Ken's outstanding service is the reason I not only have all my personal vehicles serviced at Basa's, but I refer all my family, friends, and clients to him as well! Basa's Collision is a Preferred Vendor and I look forward to a long personal and professional relationship to come!
Amanda at Fox Valley VW
"From the moment I arrived at Basa's and met Ken, I felt like I knew him forever. He's cheerful, extremely personable, and really gives perfection. Each time I call, Ken is easy to talk to and accomodates my needs for car repair in an extremely timely manner. I've gone back to him several times (He said we must have magnets in our cars that attract other cars!) and have always had an A++ experience. I've found his work to be the best I've had in 35+ years of fender benders! I originally got his card from the service guys at Volkswagon in West Chicago. When I commented to them how great he is, they said they know, they hear it all the time! Thumbs Up!"
"How much your kindness meant today. To be succinct, I must conclude, I'm overwhelmed with gratitude. A kind and generous heart is a treasure blessing! May God Bless You in many ways! Thank you for your help!"
I am writing this letter to you in appreciation for the superior work you had done on my car. Not only did you provide quality workmanship, but you provided me with excellent customer service as well. I wish you the best of luck on all future repairs your shop possesses, your establishment will grow and prosper. Many thanks to you!"